Covid-19 Care Update

We’re here to help with care during the coronavirus pandemic.

We’ve been supporting people across England and Wales who need assistance at home to enable them to be as independent as possible. During the coronavirus pandemic, we are still very much providing quality care to our customers, and we are also able to support new customers if you or a loved one needs help at home.

Contact our friendly customer team today to discuss your care needs and the different options available to you. We are closely monitoring the guidelines setout by the UK government and ensuring we adhere to the recommendations for domiciliary care.

You can view the latest published guidelines on the website here:

If you then decide to choose us as your care provider following your initial telephone conversation, a local care manager in your area will be in touch to discuss your care in more detail. Due to the current social distancing measures in place, we are happy to arrange this more in-depth meeting over the phone or via video call.

Contact us today for a friendly conversation.

Covid-19 Care Plan

How to get in touch with us during the Pandemic

We are operating from our homes and the office when needed, but we can be reached by all the same contact numbers on the website and emails.

Our Statement on Covid-19.

We are keeping fully abreast of developments relating to the continued spread of Coronavirus (COVID-19) across the UK. We are routinely monitoring developments, reviewing our protocols, and preparing appropriate responses as the situation evolves. Petals Care Agency is committed to ensuring all steps are taken to protect the health and wellbeing of all our care staff and service users and maintain service delivery.

We are keeping our Business Continuity Plans under review in preparation for a possible escalation of the outbreak. 

Advice for prevention

Following the government guidelines, the best way to prevent infection and spread is to avoid being exposed to it. You can help to prevent the spread of any respiratory outbreak by doing the following:

  • Wash your hands often with soap and water for at least 20 seconds.
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your cough or sneeze with a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, then wash your hands.
  • Avoid close contact with persons who have respiratory illness symptoms.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • If you are unwell, stay at home and contact the 111 Coronavirus helpline (valid in all countries of the UK)
  • If you are asked to self-isolate please follow the NHS Advice
  • If a member of staff has a positive confirmed diagnosis of Coronavirus

Petals Care office will prepare a list of all service users and staff the affected person has been in contact with for at least the preceding 14 days and report this to the 111 Coronavirus helpline.

Please find a link ( how to work safely in domiciliary care) and read the guidelines for domiciliary care workers at their place of work and generally on PPE usage


For those who need to travel, please stay current with COVID-19 developments and travel advice found at the website. Exercise caution while traveling, practice the above prevention points.

Useful links for further up to date information

For the most up-to-date information you can visit The Department of Health and Social Care or see the below links for various official sources. – Action Plan

World Health Organisation

Advice for the public

FAQ on coronaviruses (COVID-19)

For comprehensive information about COVID-19, please visit:

Public Health England

Public Health Wales

Health Protection Scotland

Public Health Agency (Northern Ireland)

Easy read downloads on government rule to stay at home and self-isolating  

As epidemics/pandemics can change quickly and unpredictably, it will be important to stay updated on the latest information regarding COVID-19.